If you ordered an item and decide not to use it, you have 30 days, from the date of the invoice, to request a Return Authorization. The item must be new, in the original packaging and must be in resalable condition, as new. Once the item has been received and inspected, we will issue you a credit for the amount of the item only, less 15% restocking fee.
In addition to the restocking fee, actual freight charges will be charged for any item, advertised as “free shipping” or “shipping included.” Refunds will be credited back to your credit card within 14 days of receipt of the item.
All returns must have a Return Authorization Number or our Receiving Department will not accept the package. To get a Return Authorization number please contact us at firstname.lastname@example.org and we will facilitate you in receiving an authorization number. The Return Authorization Number must be boldly written on the outside of the box.
Please pack returns carefully, so they will not be damaged in transit. It is the sender’s responsibility to insure that the item is properly packaged, so it is received undamaged by our manufacturer. Ship the merchandise back to us using a method that can be traced (UPS, FedEx or USPS with a return receipt) and insure the packaged for the cost of the merchandise. Please send us a copy of your invoice.
Shipping: In most cases your package will arrive in 3-7 business days. If shop load is heavy, your package may take up to 5-10 business days. You will be notified if your item is found to be out of stock within 24 hours of your purchase.